Why Buy From NGR?
Customer service is our priority! We will respond to emails within the same to next business day. We are also available via Phone and Text support 786-520-6479. Any questions or concerns please contact us! If you have any problems with your NGR product, please email us at firstname.lastname@example.org. You can also use the above forms from our support tab depending on your query.
- Shipping will be done with USPS Priority shipping unless stated otherwise at checkout.
- We will always include a tracking number.
- Items will be shipped within 24 hours after receiving payment.
- International orders are responsible for any of their custom fees, brokerage fees, or duty tax, which we do not pay.
- To view our full shipping policies, click here.
- If you realize you purchased the wrong product, or are for any reason not 100% satisfied with a NGR product, complete this form or contact us .
- Returns are only accepted within 30 days of receipt of item.
- Full refund is only given if item is defective.
- Full refund is price of item not including shipping and handling fees.
- All claims for damaged good upon arrival must be reported to their respective shipping companies then reported to us so that we may follow up with the claims.
- All claims of items must be packaged the same way it was received for inspection by carrier and by us to ensure item was damaged during shipment or item missing during shipment.
- Items must be in original package with all original contents. Any item with alterations made will make refund/exchange invalid.
We accept most forms of payment, such as:
- We provide 1 year warranty for your NGR Performance product. We will warranty any valid issue with the products that you have purchased from us or any authorized NGR Performance distributor. We stand behind our customers and products, period. As car enthusiasts ourselves, we understand your performance needs and how important it is to have reliable, high-quality products.
- Our goal is 100% customer satisfaction. Most claims are handled and shipped out by the next business day.
- If you purchased through an authorized distributor you’ll need to have a receipt or other purchase documentation.